Help & FAQ
Made in USA
YES, all Our products are HALAL
Yes, all product ingredients are organic and natural.
Our product has been tested and certified in both the USA and Malaysia.
Our products are suitable for all skin types because our product is organically made with no chemical, so user doesn't have to worry when using it If you have an allergy to certain ingredients, we highly recommend that you read our product’s ingredients carefully before you purchase it.
Our skin cares can be used by men or women. Everyone is welcome to use our products as your daily skincare routine
Our products are targeted to 18-65 years old customers because our skin should be taken care from a young age and to be maintained while we age if you want to have a beautiful, smooth and healthy skin.
Orders placed Monday through Friday by 12:00 pm GMT+8(excluding holidays) are generally shipped the same day. Orders placed after 12:00 pm GMT+8 or holidays will be shipped on the next business day. Orders placed Saturday and Sunday will ship on the following Monday (excluding holidays).
Once your order has shipped, you will receive an email notification with the tracking information. Please note that the tracking information can take up to 24 hours to update after your order has been dispatched
We want you to be completely satisfied with your purchase. If the item is damaged in transport or incorrect item received, you can return the item in its original condition for a full refund or exchange. Please ensure that the products have all original tags and packaging. To initiate a return, visit our "Returns" page and follow the instructions provided. Remember to keep your receipt as proof of purchase. Some exclusions may apply, so be sure to check our detailed return policy for more information.
Log in to your account → under "Account Details" click View addresses → then change your addresses or add a new address.
We prioritize the security of our customers' data. Our website uses Secure Socket Layer (SSL) encryption to ensure that your personal and payment information is kept safe and private. This means that any information you input during the checkout process is encrypted before being transmitted over the internet. Additionally, we never store your credit card details on our servers. For more information about how we protect your data, please refer to our Privacy Policy.
Dirran Organic offers various kind of Payment Methods as shown below:
All transactions will be done in Malaysian Ringgit (MYR).
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